Support Center
Find model-specific setup guidance, video references and help with your antenna plan.
Start with the right information.
Check the model number on the antenna or packaging. Use the instructions supplied with your exact model and package; accessories shown in older videos may differ.
Before you contact us
- Model number and where the product was purchased.
- A short description of the problem and checks already completed.
- Order reference if relevant; do not email payment card details or passwords.
- For reception questions, your ZIP code is a useful starting point. No precise location is required for an initial enquiry.
Check the connection
Follow the power and wiring instructions for your model. Passive models do not use the same connection path as amplified or motorized models. Use the rating on the actual supplied power equipment.
Aim, scan and check
Use the planner as an engineering reference, aim according to the model instructions, then select Antenna / Air on the TV and run a channel scan. Re-scan after changing the antenna position.
Read results carefully
A display channel number differs from the physical RF channel. Licensed sites and published channel references do not establish current broadcasts or reception at your home.
Product guides and model videos
Open your model for the confirmed package, installation steps and its video reference.
Video library
Browse the Home Antenna channel for product and setup videos. Follow the current supplied instructions when historical video accessories or promotional claims differ.
Reception is not yet verified
Signal not evaluated; current on-air status unverified. The planner does not provide measured signal strength, validated dBm predictions or guaranteed receivable channels.
Contact support
For product setup or order-related help, contact Five Star. Include your model number and a brief description of the issue.
Email: info@fivestarantenna.com
Phone: 1-888-779-5077